Figuring out how to navigate São Paulo/Guarulhos Airport is super challenging. It is huge, and even getting to your check-in counter, finding the right gate is a totally overwhelming experience. We have compiled this guide to the Thai Airways GRU Terminal, so you won’t have to rely on your instincts. We underline the locations of baggage drops, the real gate layouts, and the lounges. Essentially, it’s a comprehensive guide to help you navigate the airport without hassle. Make sure you read this before you travel.
Complete Overview of Thai Airways GRU Terminal
| Airport Name | São Paulo/Guarulhos International Airport |
| Thai Airways GRU Airport Address | Rod. Hélio Smidt, s/nº – Aeroporto, Guarulhos – SP, 07190-100, Brazil |
| IATA Code | TG |
| ICAO Code | THA |
| Airport Code | GRU |
| Working Hours | 24 hours |
| Thai Airways São Paulo Airport Terminal | Terminal 1 |
| Airport Official Website | https://www.gru.com.br/ |
| GRU Airport Contact Number | +551124452323 |
| Official Website | thaiairways.com/en-th/ |
| x.com/ThaiAirways/ | |
| Youtube | youtube.com/@ThaiAirways |
| facebook.com/ThaiAirways | |
| instagram.com/ThaiAirways/ |
Baggage Claim Services at GRU Terminal
At the arrivals level, the airport baggage claim area facilitates the smooth flow of arriving passengers. Overhead electronic displays point directions to respective carousels immediately after customs and immigration. In case of a delay or damage to any item, there are separate baggage service counters and general airline offices on the side for assistance.
Transportation Options Available at GRU Terminal
To assist passengers traveling to and from GRU airport as easily as possible, the terminal offers numerous transportation options. These options include public transport services, ride-sharing vehicles, taxis, airport shuttles, and private vehicles. All these options offer easy access to nearby cities and localities.
Passenger Assistance and Travel Support at GRU Terminal
At the GRU terminal, you can access a variety of customer support, passenger assistance, and travel services to make your stay at the airport more convenient. Customer support, travel helpdesk, and info desk are situated at various places in the terminal. Special assistance will help you, and for sure, wayfinding will show you the right directions in the airport.
| Airport parking | Delayed baggage reporting | Baggage drop area |
| Hidden disabilities support program | Priority check-in lanes | Self-service kiosk check-in |
| Kids Play Area | Ground Transportation | Power Outlets and Charging Stations |
| Checked baggage collection | Airport check-in counters | Unaccompanied minor assistance |
| Quiet Rooms | Car Rental | Wheelchair handling assistance |
| Customer service desk check-in | Drinking Fountains | Lost baggage tracking |
| Pet Relief Area | Online check-in | ATM/ Currency exchange desks |
| Duty-free shopping collection | Baby Care Rooms | Damaged baggage reporting |
| Food and beverage outlets | Airport information monitors | Lounge |
| Prayer Rooms | Special assistance boarding | Internet/ WiFi |
List of All Thai Airways Terminals Worldwide
View Map of Thai Airways São Paulo/Guarulhos International Airport
The Thai Airways GRU Terminal is built to ensure passengers have a convenient journey from the airport to their destination. The terminal offers easy access to check-in and baggage, dining, passenger services, and many other facilities and transportation options to assist passengers with their travel. Whether you’re taking a flight within Thailand or abroad, these facilities will make your travel in GRU Airport smooth and easy to get through.
FAQs
Travelers are recommended to arrive at the airport with sufficient time to enjoy the check-in, security, and boarding procedures.
You can find check-in counters inside the terminal premises, which will be clearly labeled for Thai Airways check-in procedures.
Yes, eligible passengers can often check in online before reaching the airport.
Depending on flight eligibility, self-service kiosks may be available to help travelers check in and print boarding passes.
